Contact Numbers

Glenda Willey, Director of Health Information Management

Request Copies of Your Medical Records

To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.

Download Forms


Upon completion, mail the completed form to:

Mail

Medical City Arlington, ROI Department,
10030 N MacArthur Blvd
Irving, TX 75063

Phone: (888) 749-7952

Patient fax line: (469) 484-2006

ROI Office Operating Hours

Monday-Friday:

8:30 am to 4:00 pm

For calls left after business hours, your call will be returned the next business day.

Continuity of Care Release of Information Fax Requests

If you are a facility or a doctor’s office requesting records on a patient currently being treated, or you are a patient requesting records be sent to a physician for continuation of care, please fax a completed release form to (469) 484-2006.

Certified Birth Certificates

When a child is born at Medical City Arlington we submit the Birth Certificate information to the Bureau of Vital Statistics. Certified Birth Certificates can only be obtained through the Bureau of Vital Statistics, which is part of the Texas Department of State Health Services. The hospital does not have a certified copy on file.

Obtaining a Certificate

For parents, or patients over the age of 18, to obtain a Birth Certificate, an application must be submitted to the Bureau of Vital Statistics.

The Bureau of Vital Statistics

Order a Copy of a Certified Birth Certificate from Texas Department of State Health Services website or fill out the application and submit to:

The Bureau of Vital Statistics, DSHS
PO Box 12040
Austin, TX 78711

Phone: (888) 963-7111