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Medical City ER Grand Prairie Receives Excellence Award for Outstanding Performance in Patient Experience

Medical City Arlington December 12, 2016

Medical City ER Grand Prairie Receives Excellence Award

Medical City ER Grand Prairie, a Department of Medical City Arlington, is pleased to announce it has been named a 2016 Guardian of Excellence Award® winner by Press Ganey, an industry leader in measuring, understanding, and improving the patient experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients that consistently sustain performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

As a free-standing emergency department, Medical City ER Grand Prairie is able to provide a complete emergency services, including trauma, with much shorter wait times than a traditional ER. Upon arrival, patients are taken directly to a comfortable, private room for consultation with medical staff. All patient care takes place behind closed doors, creating a calming, quiet environment while ensuring patient confidentiality. This level of service consistently results in high patient satisfaction scores, as evidenced by this most recent recognition.

“Our dedicated staff goes above and beyond every day to ensure high quality patient-centered care and excellent customer service for our patients,” says Winston Borland, Medical City Arlington CEO.

"We are proud to partner with Medical City ER Grand Prairie,” says Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Medical City ER Grand Prairie continues to demonstrate its commitment to reducing patient suffering and advancing the overall quality of health care.”

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